Refund policy

What is our return policy?

BANDIER offers returns on all merchandise except items marked as Final Sale. You may initiate a return or exchange within 21 days of your order’s shipment date on returns.bandier.com. Unauthorized returns of damaged and Final Sale items will not be eligible for a refund, exchange or store credit. Gift boxes can not be returned for a refund.

BANDIER reserves the right to refuse returns that do not meet our return requirements. This includes, but is not limited to, merchandise that does not comply with our return policy, is worn or washed, missing tags, exhibits indicators of use for photoshoots or production use only, or if we identify an unreasonable, repetitive return pattern associated with your account. Footwear returns must include the original shoebox in its original condition and without postal labels. We will not accept the return back if there is damage to or omission of the box.

To start a return or exchange, please visit returns.bandier.com. Upon submitting your online return or exchange, you will receive a return label via email. For returns, a fee of $10.00 will be deducted from your refund.

If you use your own return carrier you are responsible for the return shipping costs. Please note that using your own carrier will cause a delay in the processing of the return and refund.  BANDIER is not responsible for any lost returns when a BANDIER return label is not used. 

For questions, please Contact Us

How do I initiate a return or exchange?

To initiate a return or exchange, please visit returns.bandier.com and follow the step-by-step instructions. 

FedEx Labels: To locate a staffed FedEx drop-off location, click here. We recommend that you keep a record of your FedEx drop-off receipt until your return is processed. Please do not leave your return at a FedEx Drop Box.

USPS Labels: To locate a staffed USPS drop-off location, click here. We recommend that you keep a record of your USPS drop-off receipt until your return is processed. Please do not leave your return at a USPS Drop Box.

You will be able to return your item(s) for a refund, exchange item(s) for a new size, or receive an “Instant Refund”. 

Don't have a printer (FedEx Labels only)?

Conducting a return with a QR code is simple. Towards the end of your return, you will have the option to select between Print & Shop, or the new Scan & Go tab in the choose your return option step. After selecting Scan & Go, simply locate the nearest FedEx drop-off location, and have the FedEx associate scan the QR code and take the package. Then you're done!

*Ensure your return package is sealed*

What is an “Instant Refund'' and how do I use it?

Similar to a gift card, during the Return & Exchange process you may be issued a temporary Instant Refund - think of a Gift Card. The Instant Refund will be equal to the value of your returns and gives you the flexibility to place a new order right away, rather than wait for a credit card refund.

What happens if I don’t use my “Instant Refund”?

Once your return items are checked in, we will deactivate the Instant Refund and issue a refund for any outstanding balance back to your original payment method. If you did not use any of your Instant Refund, you will receive a full refund for these items.

Why doesn’t my “Instant Refund” match the price of the item I’m returning?

If you used a discount on your order, our returns system will show the price paid rather than the value of the item. To keep your discount in place, move through our traditional exchange process rather than using your Instant Refund to repurchase.

How long does a refund or exchange take to process?

Once your return is delivered to our warehouse, please allow up to 10 business days for us to inspect and process the return. When your return is processed, you will receive an email notification confirming your refund. Please allow 3-5 business days for the refund to show on the original form of payment. 

How do I return a gift?

To initiate a return or exchange, please visit returns.bandier.com and select “Returning a Gift?” underneath the entry box.

If you are having trouble tracking down details from the original order, please Contact Us with info about the order, such as the first/last name of the person who purchased the gift, their email address or any other information you think might help.

If the gift was purchased in store, we ask that you contact the store location where it was purchased at. You can find our store locations here.

Can I return online purchases in-store?

At this time, online orders cannot be returned in store and must be shipped back to our fulfillment center for a refund. If you decide to drop off your return in store, a fee of $10.00 will be deducted from your refund for the shipping label. 

How do I track my return?

You can track your return by logging into your BANDIER account and selecting the returned order number or through your initial return confirmation email. There you will find your RMA number, return tracking, refund estimate and the items you selected to return. 

If you do not have a BANDIER account, you can track your return through the initial return confirmation email, or re-entering your order information at https://returns.bandier.com/.

Returns from Afterpay and Shop Pay Purchases 

If you have changed your mind, you can return or exchange your Afterpay or Shop Pay purchase online only. Afterpay or Shop Pay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay or Shop Pay.